How to Handle Tenant Complaints About Habitability

Jun 2, 2024

California landlords and property managers, are you facing tenant habitability complaints and looking for effective ways to address them? In the video below, we provide you with essential strategies to handle these complaints and resolve your landlord-tenant issues.
Hi, I’m Eva Kobi, of counsel at SNS Law Group, with over a decade of experience in real estate and extensive involvement in eviction trials.

At SNS Law Group, we specialize in real estate litigation and have a proven track record in handling unlawful detainer eviction trials. Our team is dedicated to providing landlords and property managers with the knowledge and support needed to address tenant habitability complaints effectively.

If you’re a California landlord or property manager dealing with tenant habitability complaints or preparing for an eviction trial, reach out to us at SNS Law Group. Our experienced attorneys are here to guide you through the process and ensure you are well-prepared.

Transcript:
California landlords and property managers, let’s talk about how to address those tenant habitability complaints.

Hi, my name is Eva Kobi, and I am Of Counsel here at SNS Law Group. I have been involved in real estate for over a decade and have been litigating unlawful detainer eviction trials for years now.

Tenant Habitability Complaints

Now, in this video, what I’d like to do is discuss a little bit about how landlords should be addressing these tenant habitability complaints. Many, many times when a landlord wants to start an eviction, and a tenant senses that, a tenant will start a laundry list of habitability complaints.

For example, a tenant will send you an email in regards to an air conditioner that’s no longer operating. So my advice would be for these landlords and property managers to have the three C’s in mind.

Communicate with the Tenant

First, communicate. When a tenant reaches out to you to provide notice, the proper response would be for the landlord or the property manager to communicate with the tenant. Communication is best to do in writing because we will use it later.

Commit to a Property Inspection

Second is commit. What you want to do is inspect the property and see what issues there actually are. So commit to a date and provide at least a 24-hour notice.

Conclude a Report of What Will be Repaired

Third is conclude. What you want to note from the property inspection and what you need to repair. Conclude a report and provide it to the tenant in which you state what will be done, what will be repaired, and what the remedy will be. This must be done within a reasonable time.

Contact SNS Law Group for Tenant Evictions in Los Angeles

Now, no two cases are alike. And if you have any questions in regards to your case, feel free to call our office and we’ll be happy to discuss.